Copyright Thinkific 2024

Copyright Thinkific 2024

Welcome Friends of Marshawn!

Elevate your customer success strategy with our comprehensive Excel template, the ultimate toolkit for calculating critical metrics like Revenue Per Customer, Customer Retention Rate, and more. 

Designed for ease of use, this template empowers you to measure, analyze, and optimize your customer success efforts effectively.

Customer Success Metrics Toolkit

Excel Template

Empower Your Customer Success Strategy with Key Insights

The only platform you’ll ever need.

Reduce Onboarding Friction

Accelerate Time-to-Value

Boost Engagement and Retention

Leverage data on Activation Rate and Customer Training Completion Rate to enhance customer engagement, satisfaction, and loyalty.

Unlock the Power of Data: Transform Your Customer Success Strategy Today

Utilize insights from metrics like Average Cost per Ticket and Cost of Customer Training Per Month to streamline operations and reduce costs.

Easily calculate essential customer success metrics, including Churn Rate, Product Adoption Rate and more to gain a holistic view of your customer success performance.

Dedicated Success Team

Launch and scale your training programs with the support of a dedicated team of experts behind you.

Advanced Customization

Create seamless user experiences with white-labeling, SSO, CSS customizability, and open API.

Enterprise Reliability and Security

Trust that your user data and content are safe with reliable and secure cloud hosting. SSL certificates are included.