Align your customer education program with your business strategy for lasting impact.
Join Chris LoDolce and Lindsay Thibeault from SaaS Academy Advisors in this webinar with active participation designed to empower you to strategically align your customer education program with your company’s overall business objectives.
Discover how different teams view customer education and gain actionable insights to unify these perspectives for a stronger, more effective program.
Upcoming Webinar
Copyright Thinkific 2024
Copyright Thinkific 2024
Bridging Organizational Perspectives: Crafting a 2025 Action Plan for Your Customer Education Program
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Tuesday, October 29th at 12 PM PT / 3 PM ET
DESIREE EVANSHEN
Later
“We plan to completely phase out our live onboarding webinars, and focus optimizing our online course. Thanks to the flexibility of the course format, we can also easily update the training over time.”
“Thinkific Plus offers the power and flexibility to help us achieve the business goals that we want. If we had started using Thinkific Plus 1 or 2 years previously, we would have gotten to where we’re at now much faster.”
RYAN CHYNCES
Hootsuite
Trusted by over 50,000 users and counting
PayShepherd harnessed the power of Thinkific Plus to swiftly onboard users, reduce onboarding time by 75%, and achieve significant time savings, enabling them to focus on growth and scalability.
PayShepherd harnessed the power of Thinkific Plus to swiftly onboard users, reduce onboarding time by 75%, and achieve significant time savings, enabling them to focus on growth and scalability.
Chargebee's Subscription Academy, powered by Thinkific Plus, transformed customer engagement and leadership in subscription management. Featuring courses on billing, pricing strategies, and churn management, the Academy now educates over 5400 learners in 20+ countries.
Schudio enhanced education for their school clients using Thinkific Plus, launching SchudioTV and The Ability Bridge. These platforms now serve over 40,000 educators, delivering targeted training and resources to support children with diverse needs, reinforcing Schudio’s impact in the education sector.
The only education platform you’ll ever need.
Multiple Environments
Manage unique environments with multiple sites to support different products or use cases.
Dedicated Customer Success Team
Launch and scale your training programs with the support of a dedicated team behind you.
Advanced customization
Create seamless user experiences with white-labelling, SSO, CSS, customizability, and open API.
Dedicated CustomerSuccess Team
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Grow unrestricted with unlimited site admins, course admins, and group analysts.
What is Thinkific Plus?
The only education platform you'll ever need.
Be there or be square.
Learn how to set measurable goals and demonstrate your educational efforts' impact and ROI. Plus, bonuses for live attendees await, including handouts, a live Q&A and additional resources.
Meet your hosts
Her 8+ years of experience at HubSpot were hyper-focused on creating and delivering the best educational content possible for HubSpot customers.
She led several key initiatives including:
Lindsay Thibeault
- Leading the paid, in-person customer training team including managing a 12-person global team, with 300+ annual trainings hosted in 40+ locations, and 25% YoY revenue growth.
- Expanding Academy's content beyond certifications to include lessons, classes, and courses.
- Building and operationalizing many of the Academy's best practices still in use today including backwards planning and assessment methods.
Advisor at SaaS Academy Advisors
What you will take away:
Assess the organizational view: Understand how various departments perceive customer education and its role within your organization.
Identify stakeholders' needs and goals: Map out different team perspectives and uncover ways to align their objectives with your customer education strategy.
Align goals with business strategy: Develop a strategic action plan that integrates customer education efforts with broader business goals for long-term success.
Gain insights from SaaS Academy Advisors Lindsay Thibeault and Chris LoDolce on strategically aligning customer education with your business goals.
Uncover actionable strategies to enhance team collaboration, set measurable goals, and boost the ROI of your education programs.
Secure your spot today to start crafting a strategic plan for 2025!
Join us to:
With 10 years of experience at HubSpot, and eight dedicated to founding, leading, and scaling the HubSpot Academy team, he's seen it all.
He led several key initiatives, including:
Chris LoDolce
- The success of the HubSpot Academy team of 30 people that produced educational content and programs for university students, industry professionals, customers, partners, and developers.
- Developed a new method of do-to-learn that led to a 40% increase in sustained product usage and a 30% increase in retention.
- Led the Academy team through multiple reorgs across multiple departments
- Spearheaded the effort to codify all academy assets to translate and localize certifications to 5 languages at scale.
Advisor at SaaS Academy Advisors.